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Home Vacation Holiday to Canada ‘disturbed’, three airlines told to pay Rs 1,15,000 as compensation | Chandigarh News

Holiday to Canada ‘disturbed’, three airlines told to pay Rs 1,15,000 as compensation | Chandigarh News

by Staff

On account of causing harassment to a family during their holiday trip to
Canada and the USA, due to “unexpected changes in the schedule of flights”
and the “loss of baggage containing daily necessities for four days,” the
District Consumer Disputes Redressal Commission of Chandigarh has directed
three international airlines to pay Rs 115,000 and $402.57 CAD to the
Mohali family.

The Commission, upon hearing the plea, expressed understanding of how the
joy of an internationally planned tour turned into an utterly horrible
experience due to sudden, unexpected changes in flight schedules and the
loss of baggage containing daily necessities for four days.

The Commission ordered United Airlines and KLM Royal Dutch Airlines to pay
Rs 35,000 each as compensation to the complainant. Additionally, Air Canada
was directed to pay Rs 35,000 as compensation and $402.57 CAD for various
bills, as per the applicable CAD$ rate on the date of expenditure, along
with Rs 10,000 as litigation costs.

Gagandeep Toni of Mohali alleged that he, along with his family, had
planned a holiday in Canada and the United States of America in June 2022
and had booked international air tickets with United Airlines. Toni stated
that at the last moment before the scheduled boarding at Delhi
International Airport, United Airlines informed them of the flight’s
cancellation, leaving them stranded. After considerable uncertainty, the
airline arranged different flights with a different route for the
complainants, involving KLM Royal Dutch Airlines.

Subsequently, the complainants handed over their entire check-in baggage to
KLM Royal Dutch Airlines, which contained essential items for their entire
trip. However, the scheduled flight from Amsterdam was canceled, leading to
further alternative arrangements with KLM Royal Dutch Airlines. The
complainants finally reached Canada on June 4, 2022, with Air Canada
Airlines. Toni claimed that the agony and harassment continued as their
check-in baggage handed over to the airlines at Delhi International Airport
went missing. Despite assurances from Air Canada, the baggage was only
returned on June 7, 2022.

Festive offer

The complainants alleged that retrieving their baggage required them to
travel seven times to the airport, disrupting their entire trip and holiday
mindset. The ordeal forced them to undergo significant mental stress and
financial expenses on taxi fares to and from Vancouver airport.

United Airlines stated in response that Air Canada, after sincere efforts,
retrieved the missing baggage and handed it over on June 7, 2022. As a
goodwill gesture, Air Canada offered a 25 percent discount on future
flights. United Airlines claimed they were never informed about the missing
check-in baggage claim or any other grievance.

While KLM Royal Dutch Airlines did not appear on behalf of the company, Air
Canada argued that the baggage was checked in by KLM Royal Dutch Airlines
in New Delhi itself. Air Canada was not given the luggage by the former
carriers, and they cannot be held guilty for service deficiency. The
Commission, however, held all three airlines responsible for the delayed
journey and loss of baggage, considering it a deficiency in service and
unfair trade practice, even with the baggage being received four days late.
The Commission noted that due to Air Canada’s negligent attitude, the
complainant couldn’t consume important medicines and had to seek medical
attention in a foreign land.

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